FAQ and Policies

General Ordering | Tournament Ordering | Shipping | Returns | Privacy Policy

 

 

NOTE: Effective November 1, 2015, a Credit Card is required before any design work is started. A $25 down payment is required for a design mockup. This down payment will count as payment towards your final invoice when your order is finalized and shipped.

 

1. Make Your Request via the All-In-One Form

If you are a returning customer of Tag Up, please use the Existing Customer All-In-One Form.

PRICE QUOTE: This is for a Price Quote ONLY! – Upon receiving quote, if you wish to proceed with a design, please contact us with payment information and we will email you a design mockup.
NEW ORDER: I know I am going to place an order with Tag Up, but I need to see a Price Quote to obtain payment – Please contact us at your earliest convenience with payment information and we will email you a design mockup.
RE-ORDER: Order fill-ins utilizing a previous order’s exact design

If you are new to Tag Up, please use the New Customer All-In-One Form to submit your Price Quote Request. We will be in contact within 1-3 business days with a detailed Price Quote. Upon approval of the Price Quote, we will ask for a Credit Card or Purchase Order to begin a design mockup of your product.

Don’t forget to attach your logo and roster to the All-In-One form prior to submission. (All art needs to be high-resolution 300dpi images in pdf, eps, ai, jpg, or tif formats.) It is also helpful to include a Media Guide and Pantone colors to ensure your products comply to your organizations licensing usage. An Excel or Word file is preferred for rosters.

2. Receive a Price Quote

Upon submitting the All-In-One Form, we will send you a Price Quote within 1-3 business days. Note: Some Price Quote requests may be delayed based on the product requests. This is due to the high customization and materials used to produce our larger products.

3. Payment

Upon receiving a Price Quote, if you want to move forward with a design and production, please contact us with a Credit Card or Purchase Order. All New Designs require a $25 down payment to see a design mockup. Customers with prior relationships and credit approval may qualify for Net 10 terms (ask your sales rep for details). All others will require payment before product can be produced and shipped.

4. Designer

Once we received payment information, a designer will contact you with a sample design. One design will be offered and manipulated until you are satisfied. If you wish to receive more than one sample design for your product, you may be charged an additional artwork fee of $25. Once you approve the design, let the designer know and they will get your order finished up and into production. NOTE: Once the design is approved and your items are in production, changes are no longer accepted. (See our Return Policy for more information.)

5. Production

Once the design is approved, we will get your items into production. Orders are typically shipped within 2-4 business days after receiving approval on the design. Many of our larger signs and dry erase boards take additional time to complete due to the customized designs and materials needed to complete the order.

NOTE: During the months of July to September, production times are doubled due to the high volume of orders during this time.

Every effort is made for our colors and logo usage to be as accurate as possible. Slight variations in color between online screen proofs and final product may occur. Unless we are provided with a specific Pantone color, we can not ensure your products will match your intended color tone.

6. Shipping

We pride ourselves on shipping your custom TAG UP products as fast as possible—including shipments to Canada and international destinations.

NOTE: Large dry erase boards and signs will incur extra shipping and crating charges. We will always choose the best method of shipping in regard to speed and pricing, to ensure you receive your product in the most timely manner available.

See our Shipping Policy for detailed information, including turn-around times.

 


READY TO ORDER?
You’re in the right place!

Place Orders, Re-Orders
or request Price Quotes
with our easy ALL-IN-ONE form.

Order-Button-Past-Customer-216x61

Order-Button-New-Customer-216x61

Have questions?
Call one of our sales specialists
at (800) 528-0828

 

We accept:

Visa, Mastercard, American Express, and Discover

A Credit Card or Purchase Order is required to ship all orders. If you have approved credit, terms are Net 10.
Tax exempt customers must have a Tax Exempt Certificate
on file.
Checks should be made payable to TAG UP.

 

Click for the BBB Business Review of this Sportswear - Wholesale & Manufacturers in Fergus Falls MN

 

Made in USA.

 


General Ordering

Q: Where can I find pricing for my tags?

A: Due to the high level of personalization and customization we are not able to offer prices online. However, if you submit a Price Quote request by using our All-in-One Form, we will contact you with detailed pricing shortly.

Q: Can I get a product with my favorite professional or college team name or logo?

A: No. We are not licensed to use professional or college names, logos, or mascots on our tags and then sell them to any party other than to whom the artwork or copy belongs.

Q: What can I expect when ordering from Tag Up?

CUSTOMIZATION! All products that we ship are school, college, and team specific (but not limited to.) Tag Up does not carry finished inventory, every item is custom-made to fit your design request.
COMPETITIVE PRICING! We offer competitive pricing on all our products. We are one of the only companies that offer DOUBLE sided bag tags – where you can view your tag information from every angle!
NO MINIMUM ORDER REQUIREMENT! Need only a few items for your incoming freshmen? No problem!

Q: How do you want my logo or photos?

A: Please send logo files for your team, school, or association in the following formats: PDF, EPS, AI, JPEG, or, TIF at high resolution (300dpi.) Make sure to convert all fonts to outlines. Logos and Photos should be submitted with our All-in-One Form if under 4MB in size. If file sizes are larger than 4MB, please upload logos to us using our Upload Link.
If your organization has its own font for product usage, please include a font file (ttf or otf) to the designer. (PDF versions of your organizations font will not be accepted.)

Q: How do I send rosters and in what format?

A: We prefer you attach the roster when you submit the All-in-One Form. If that is not possible, please send the list of names as soon as possible by using our Upload Link. Any delay in receiving all your information, will also delay the shipping time of your order. If your rosters are not available within 1-3 days, please contact us for arrangements. Set up your rosters as a spreadsheet in Excel, Word, or a text file, with all names, jersey numbers, team name etc, each in a separate column. For accuracy in spellings, we don’t re-type names, we copy from your roster document provided.

Q: I don’t see my sport. Do you design for sports not listed in your site?

A: Yes. We can create a custom design for your team or event. There are no limitations to what we produce and design.

If any other questions, please give us a call at 800-528-0828.

 

 


Tournament Ordering

Q: When we decide on a tournament bag tag design for our event, what happens next?

A: Simply submit an All-In-One form on our Order Now Page. Please use the Existing Customer All-In-One Form or New Customer All-In-One Form to submit a Price Quote Request or contact us to speak with a sales specialist 800-528-0828. Fill in all applicable fields. Remember to send your logo and roster of names. If you find a tournament bag tag design from our website that you would like to use, please reference the tag code in the comments section of the All-In-One Form. We will be in contact with you with a Price Quote shortly after submission. Any questions, feel free to give us a call at 1-800-528-0828.

Q: When do we need to get tournament rosters to you and in what format?

A: We prefer you attach the roster when you submit the All-in-One Form. If that is not possible, please send the list of names as soon as possible by using our Upload Link. Any delay will also delay shipping time of your order. If your rosters are not available within 1-3 days, please contact us for arrangements. Set up your rosters as a spreadsheet in Excel, Word, or a text file, with all names, jersey numbers, team name etc, each in a separate column. For accuracy in spellings, we don’t re-type names, we copy from your roster document.

Q: Will you custom design a tag for a specific group?

A: Yes. Our team of graphic designers can design a bag tag that meets the needs of your group or association. Please use the Existing Customer All-In-One Form or New Customer All-In-One Form to submit a Price Quote Request or contact us to speak with a sales specialist 800-528-0828.

Q: Can you duplicate the exact striping pattern of our team jersey?

A: On an individual set order we can come close with our existing stripe patterns. On an association order, please contact us with the exact jersey stripe; we will advise of any additional artwork fees that might be charged.

 


Shipping Policy

We pride ourselves on shipping your custom TAG UP products as fast as possible—including shipments to Canada and international destinations.

Quality Control: Our strict quality control production procedures do take precedent over faster shipping. We work hard to ship accurate, precisely fabricated TAG UP products and at times this may slow down our shipping times.

Standard Turn-Around Time: Please take into consideration all of our products are custom made to each order. Nearly every TAG UP order is shipped within 2-4 business days if not sooner; however, many of our larger sign and dry erase board orders may take additional time to complete due to the custom nature and materials of each item.

Shipping Method: We use UPS Ground for standard and expedited shipping options (unless otherwise specified) and have very competitive flat shipping rates. Delivery time from our office in Fergus Falls, MN will add 2-5 days, depending on where you are located.

Large Dry Erase Boards and Signs will incur extra shipping and crating charges. We will always choose the best method of shipping in regard to speed and pricing, to ensure you receive your product in the most timely manner available.

We offer RUSH shipping options at the customer’s expense. Please call us at 1-800-528-0828 or email us at sales@tag-up.com for expedited shipping rates.

Delivery: TAG UP has no finished inventory. Every bag tag, locker nameplate, dry erase board, athletic signage or award is team specific. Please bear in mind the size of your order may add additional production time and we appreciate your patience. With this said, it is our goal to get each and every order shipped faster than the delivery times mentioned on this page.

Freight Carrier Inspection: It is extremely important that you open and inspect all packages shipped via UPS, USPS, and Fed Ex before signing for the package. Customers should refuse all visibly damaged merchandise and should open all cartons to check for concealed damage. (On concealed damage, customer should notify the carrier to issue a call tag, and notify Tag Up customer service department.)

For truck shipments via freight carriers, all shipments should be inspected BEFORE bill of lading is signed by customer. Any damage should be noted on the bill of lading. Filing a claim on damaged merchandise is the customer’s responsibility. Tag Up’s liability stops with signed bill of lading.

International Orders: International orders will be reviewed and shipped at the discretion of TAG UP. Please note that customers are responsible for imports VAT, clearance fees, or any other charges incurred during international transit.

PLEASE NOTE: Incomplete shipping addresses and addresses that change during shipping WILL incur additional shipping charges without warning. UPS and FedEx charge us a fee when shipping addresses contain missing suite numbers, etc, and we must pass these charges along to customers that do not supply us with a complete ship-to address.

Questions: Call TAG UP at 1-800-528-0828 or email sales@tag-up.com for any shipping concerns or expedited shipping estimates.

 


 

Order Arrival – UPS Ground Shipping Times

Once your sign order has shipped, use the Ground Shipping Map below to determine the guaranteed times your order will arrive.

Please allow for production time of your custom order.

 

UPS Shipping Zones Map from zip code 56537.


Return Policy

We pride ourselves on our custom products and your satisfaction is our main concern.

Defects: All TAG UP products are carefully checked to be free of defects in material or workmanship at the time of shipment. We will issue a full refund or make our best effort to resolve any possible problems caused by error in production or defective materials.

Freight Carrier Inspection: It is extremely important that you open and inspect all packages shipped via UPS, USPS, and Fed Ex before signing for the package. Customers should refuse all visibly damaged merchandise and should open all cartons to check for concealed damage. (On concealed damage, customer should notify the carrier to issue a call tag, and notify Tag Up customer service department.)

For truck shipments via freight carriers, all shipments should be inspected BEFORE bill of lading is signed by customer. Any damage should be noted on the bill of lading. Filing a claim on damaged merchandise is the customer’s responsibility. Tag Up’s liability stops with signed bill of lading.

Claims: Customers with defective items must contact our Customer Service right away at sales@tag-up.com, or call us at 800-528-0828. Orders shipped back to us without confirming the return to us may void any return or refund. Damage caused by accidents or improper use is the responsibility of the customer. TAG UP by Rischard Marketing, Inc. is not responsible for misuse of the products, or if the buyer is unable to use the product(s).

Custom Products: TAG UP has no finished inventory, all orders are team specific. Refunds and exchanges for your custom products will not be granted. If you receive a product that is damaged in shipment or defective, TAG UP will reproduce it as originally ordered. Stock products (those which do not require fabrication i.e. brackets, clips, hardware etc.) can be returned within 30 days of the purchase date if they are unused/unattached, but they are subject to a 25% restocking fee.

Errors: Please note we are not responsible for errors entered by the customer. Orders submitted with errors made by the customer do not apply for a credit or replacement.

We create every product right after your order is placed. Please contact us immediately if a change needs to be made to your order, as we typically ship orders out within 2-3 business days. Once an order is printed, changes can no longer be made.

Please note that TAG UP is not responsible for quantity discrepancies entered by the customer. If we are unable to reach customers to correct quantity discrepancies within 5 days of their order date, we will proceed to produce and ship only the amount of items that were actually purchased.

Cancellations: Canceled orders must be canceled prior to printing/production & shipping. Once an order is produced or shipped, we are no longer able to offer a refund or exchange. Refused or undeliverable shipments will incur additional ground expense as UPS will charge TAG UP for return shipping to us.

Contact Us with any questions or concerns you have with our products. Please call (800) 528-0828 or email sales@tag-up.com

Product returns and general inquiries may be sent to:

TAG UP
831 Industrial Park Blvd.
Fergus Falls, MN 56537


Privacy Policy

We respect your privacy.

Any and all your information collected on our secure web site will be kept strictly confidential and will not be sold, disclosed to third parties or reused whatsoever.